From UC to UCX Suite: next level eXperience.

Winter Release 2023

Wed. 30 November 
EMEAR: 11:30 AM - 12:15 PM CET 
AMERICAS: 11:00 AM - 11:45 AM EDT 

Winter Release 2023 is almost here! Discover what’s new in the Imagicle UCX Suite, now with an added X multiplying the power of Customer and Employee eXperience like you've never seen before.

✅ Screen Recording. Brand new Imagicle Call Recording add-on to capture agents’ on-screen activities during calls and replay the customer interaction.

✅ Voice Analytics. Improved with tags to identify key conversations and groups to monitor your operators' transcriptions easily, in one place. 

✅ Conversational AI. New dashboard and statistics to analyze the performance of Voicebots and Chatbots and a new way to integrate with Whatsapp avoiding 3rd party providers.

✅ Imagicle Gadgets. New look&feel for Contact Manager, Call Recording, Digital Fax.

Support Portal. A brand new tool to check, manage, and follow the status of your support tickets. 


Marco Cerri
Senior R&D Manager Product Owner

Marco Rullo
Senior R&D Manager Product Owner