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Wed. 30 November |
Winter Release 2023 is almost here! Discover what’s new in the Imagicle UCX Suite, now with an added X multiplying the power of Customer and Employee eXperience like you've never seen before.
✅ Screen Recording. Brand new Imagicle Call Recording add-on to capture agents’ on-screen activities during calls and replay the customer interaction.
✅ Voice Analytics. Improved with tags to identify key conversations and groups to monitor your operators' transcriptions easily, in one place.
✅ Conversational AI. New dashboard and statistics to analyze the performance of Voicebots and Chatbots and a new way to integrate with Whatsapp avoiding 3rd party providers.
✅ Imagicle Gadgets. New look&feel for Contact Manager, Call Recording, Digital Fax.
✅ Support Portal. A brand new tool to check, manage, and follow the status of your support tickets.
SPEAKER
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Marco Cerri |
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Marco Rullo Senior R&D Manager Product Owner |